Return & Exchanges
At VanSilk, we're committed to making your shopping experience fantastic! We are pleased to offer a 30-day for you to review your purchase. If you encounter any issues, please reach out to us directly for assistance before considering a dispute - we're here to help!
Before initiating a return, please take a moment to check if your item is eligible. Detailed information can be found in the following section. We encourage you to review this before making your purchase.
Returnable Items:
● Products found to be defective or not as described
● Incorrect products (wrong size, color, or pattern)
● Items with quality issues (stains, damage)
Non-Returnable Items:
● Change of mind.
● Custom-made products
● Not the color you wanted
● Misunderstood product contents
● Items marked as Final Sale
● Order comes later than expected
Note: Tolerance for size discrepancies is within +/- 1 inch, considered acceptable in the industry.
Return Process:
Contact us at support@vansilk.com to initiate a return. With the following information, we can help you more efficiently.
● Order ID
● Photos clearly show the issues
After reviewing your request, we will provide a return shipping address.
* Depending on the reason for the return, you may be responsible for the return shipping costs.
* Please note that all returns are subject to a 20% restocking fee, which will be deducted from your refund.
What is the Return Time Limit?
Return requests must be made within 30 days of receipt. Late requests may be denied, so please check your items promptly upon arrival.
When Will I Receive My Refund?
Once we receive and inspect your returned package, refunds will be processed to your original payment method within 2-8 business days.
Are There Color Variations to Consider?
We strive to accurately display the colors of our products; however, variations may occur due to monitor settings, lighting, and dye lots. As such, we do not accept returns based on color differences.
What if I Change My Mind?
Please choose and measure your items carefully, as we do not accept returns for change of mind once the order is executed.
What Should I Do if My Package is Lost?
If your package is lost during transit, we will work with logistics to locate it. If it cannot be found, we will resend your order but do not offer refunds in these cases.
Exchanges
At VanSilk, exchanges are only accepted for defective or damaged items and must match the original order details (size, color, style). Don't hesitate to get in touch with us within 14 days of receipt and retain all packaging to apply for an exchange.
Disputes & Chargebacks
We encourage open communication instead of disputes, which can delay resolutions. Starting a dispute may hold your funds for an extended period, while we aim to resolve any issues promptly.
If you have any questions or need further assistance, please reach out to us at support@vansilk.com Thank you for choosing us!