Return & Exchanges

Welcome to Vansilk, where each product is crafted with love and passion. We sincerely hope that you adore what we create. However, we understand that sometimes, a product may not meet your expectations. For these instances, we offer a 14-day, no-questions-asked return policy for your convenience.

 

Returns

You have 14 days from the delivery date to initiate a return. We advise you to examine your item as soon as it arrives. To be eligible for a return, items must be in their original condition, unused, and in their original packaging.

Return Process:

To start a return, contact our customer service at support@vansilk.com, providing your order number and the reason for the return.
Our team will provide you with detailed instructions on how to proceed.

* Kindly note, return shipping costs are the responsibility of the customer.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

* Please note that all returns are subject to a 20% restocking fee, which will be deducted from your refund.

Exchanges

At Vansilk, we replace items only if they arrive defective or damaged. To exchange an item for the same product, please reach out to our customer service.

 

Exceptions

Some items, such as custom products or final sale items, are not eligible for return. If you have any questions about a specific item, please contact us for clarification.